Mobile App Privacy Policy
Last updated: July 9, 2025
⚠️ Government Affiliation Disclaimer
Disclaimer: RankUp is a private educational platform and is not affiliated with or endorsed by any government entity. All study materials and test content are independently created and not officially sourced from government agencies.
RankUp respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile educational application. Please read this Privacy Policy carefully.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.
How We Collect Your Information
We collect information about you in several ways when you use our educational app. The type of information we collect depends on how you use RankUp and includes:
📋 Personal Information
This includes basic details you provide when you:
- Create your account (name, email, phone number)
- Take practice tests and quizzes
- Access study materials and notes
- Comment on current affairs articles
- Contact our support team
📊 Usage Information
We automatically collect information about how you use the app, such as:
- Which tests you take and your scores
- Study materials you access
- Time spent on different sections
- Current affairs articles you read
- Navigation patterns within the app
💳 Payment Information
We do not collect or store any payment information like credit card numbers or banking details. All payments are processed securely by our trusted payment partner, Razorpay. We only receive a confirmation when your payment is successful. For details on how Razorpay handles your payment data, please see their privacy policy.
📱 Device Information
We may collect basic information about your mobile device, including:
- Device model and operating system version
- App version you're using
- Network connection type (WiFi, mobile data)
- Device storage permissions (for downloading study materials)
Note: You can manage these permissions in your device settings at any time.
🔔 Push Notifications
We do not currently send push notifications. If we add this feature in the future, we will ask for your permission first and update this privacy policy to explain how we use this feature.
How We Use Your Information
We use the information we collect to provide you with the best possible educational experience. Here's how we use your data:
🎓 Educational Services
- Create and manage your personal account
- Provide practice tests and detailed performance analytics
- Offer personalized study recommendations based on your progress
- Track your learning journey and improvement over time
- Deliver educational content and test preparation materials
- Provide current affairs updates and news content
💬 Communication & Support
- Send important account-related emails
- Respond to your support requests and feedback
- Enable discussions and comments on educational content
- Send educational newsletters (if you opt-in)
🔧 App Improvement
- Analyze app usage to improve features and performance
- Fix technical issues and resolve user problems
- Compile anonymous statistics for internal analysis
- Enhance security and prevent unauthorized access
💰 Subscription Management
- Manage your premium subscriptions and study package access
- Maintain purchase history (based on payment confirmations from Razorpay)
- Prevent unauthorized access to premium content
🛡️ Security & Content Protection
- Secure user authentication and session management
- Prevent screenshot capture to protect educational content
- Monitor for suspicious activity and unauthorized access
When We Share Your Information
We take your privacy seriously and only share your information in specific, limited situations:
⚖️ Legal Requirements
We may share your information if required by law, such as:
- Responding to court orders or legal processes
- Investigating potential violations of our terms of service
- Protecting the rights, property, and safety of RankUp, our users, or others
- Complying with applicable laws and regulations
🤝 Trusted Service Partners
We work with carefully selected service providers who help us operate the app:
- Payment Processing: Razorpay (for subscription payments)
- Cloud Storage: Secure servers for storing app data
- Email Services: For sending account-related communications
- Technical Support: For app hosting and maintenance
Important: These partners can only use your data to provide services to us and cannot use it for their own purposes.
👥 Community Interactions
When you participate in our community features:
- Your comments on current affairs articles are visible to other users
- Your profile name may be shown with your contributions
- Discussion posts and replies are public within the app
Tip: Be mindful of what you share in public discussions.
📝 Public Content
Any content you post in public areas of the app (like comments or discussions) may be:
- Viewed by all app users
- Shared outside the app by other users
- Stored permanently even if you later delete your account
Third-Party Services and Data Collection
RankUp integrates with several third-party services to provide you with a comprehensive educational experience. Below is a detailed list of all third-party services we use, what data they collect, and for what purpose:
Payment Processing
Service: Razorpay
Data Collected: Payment information, transaction details, billing address
Purpose: Process payments for premium subscriptions and study packages
Privacy Policy: https://razorpay.com/privacy/
Infrastructure and Storage
Service: React Native AsyncStorage & Expo SecureStore
Data Collected: Authentication tokens, user preferences, app settings
Purpose: Secure local storage of authentication data and user preferences
Storage Location: Local device storage only
App Development Platform
Service: Expo Development Services
Data Collected: App usage analytics, crash reports, performance metrics
Purpose: Monitor app performance, debug issues, and improve user experience
Privacy Policy: https://expo.dev/privacy
API and Network Services
Service: Axios HTTP Client
Data Collected: API request data, response data, network performance metrics
Purpose: Facilitate communication between the app and our servers
Data Processing: Data is transmitted securely to our backend servers
State Management
Service: Redux Toolkit & Redux Persist
Data Collected: User authentication state, app configuration data
Purpose: Manage app state and persist user session data
Storage Location: Local device storage only
Fonts and Typography
Service: Google Fonts (Inter font family)
Data Collected: Font loading requests, basic device information
Purpose: Provide consistent typography across the application
Privacy Policy: https://policies.google.com/privacy
Note: We do not currently use analytics services (such as Google Analytics, Firebase Analytics), advertising SDKs, crash reporting services (like Sentry), or push notification services (like OneSignal). If we implement any of these services in the future, we will update this privacy policy accordingly and notify users of any changes.
Data Retention and Deletion
How Long We Keep Your Data
We retain user data as long as necessary to provide our educational services or comply with legal obligations. Specifically:
- Account Information: Retained while your account is active
- Test Results: Kept for performance tracking and historical analytics
- Study Progress: Maintained to personalize your learning experience
- Payment Records: Stored for 7 years for legal compliance
- Support Communications: Kept for 2 years for quality assurance
Account Deletion
If you delete your account or request data deletion, your personal data will be permanently removed within 30 days. This includes:
- Personal profile information
- Test results and study progress
- Account preferences and settings
- Comments and interactions
To request account deletion: Contact us at contact@rankuptest.com with your account details.
External Links and Third-Party Websites
The RankUp app may contain links to external websites, news sources, or educational resources that are not owned or controlled by us.
🔗 What This Means for You
- Different Privacy Policies: External sites have their own privacy policies and data practices
- Our Responsibility Ends: Once you click a link and leave RankUp, our privacy policy no longer applies
- Your Safety: We encourage you to read the privacy policy of any external website you visit
📰 Current Affairs Links
Our current affairs section may include links to news websites and official sources. These links are provided for educational purposes only.
Important: We are not responsible for the content, privacy practices, or security of external websites. Please be cautious when sharing personal information on other sites.
Keeping Your Information Safe
We take protecting your personal information seriously and use multiple layers of security:
🔒 Technical Security
- Encryption: All data is encrypted when stored and transmitted
- Secure Servers: Your information is stored on protected, monitored servers
- Access Controls: Only authorized personnel can access user data
- Regular Updates: We continuously update our security measures
🛡️ App Security Features
- Screenshot Protection: Prevents copying of educational content
- Secure Login: Your account is protected by encrypted authentication
- Session Management: Automatic logout after periods of inactivity
Important: While we work hard to protect your information, no security system is 100% perfect. Please help us by keeping your login details safe and logging out when using shared devices.
Children's Privacy
We are committed to protecting children's privacy online:
- Age Requirement: RankUp is designed for users 13 years and older
- No Intentional Collection: We do not knowingly collect information from children under 13
- Parental Rights: If you believe we have collected information from a child under 13, please contact us immediately
- Immediate Action: We will delete any such information as soon as possible
Parents: If you discover that your child under 13 has created an account, please contact us at contact@rankuptest.com so we can remove their information.
Do-Not-Track Settings
Some web browsers and mobile devices have "Do-Not-Track" features that signal your preference not to be tracked online.
Current Status: RankUp does not currently respond to Do-Not-Track signals because:
- There's no universal standard for how these signals should work
- Our tracking is limited to improving your educational experience
- We don't use advertising or cross-site tracking
If a standard for Do-Not-Track is established in the future, we'll update this policy and implement appropriate controls.
Your Privacy Rights and Choices
You have several rights regarding your personal information. Here's what you can do:
✏️ Update Your Information
You can review and change your account information anytime by:
🗑️ Delete Your Account
If you want to permanently delete your account and all associated data:
📧 Control Communications
Email Preferences
If you no longer want to receive emails from us, you can:
Note: You'll still receive important account-related emails (like password resets) even if you unsubscribe from promotional emails.
📱 Device Permissions
You can control what device features the app can access:
In-App Privacy Policy Access
Accessing Privacy Policy from the App:
This privacy policy is accessible from within the RankUp mobile application through the following path:
- Open the RankUp app
- Navigate to the "Profile" tab (bottom navigation)
- Tap on "Help & Support"
- Find the "Privacy Policy" link in the support section
Alternatively, you can always access this privacy policy at:
https://rankup-privacy-policy.vercel.app/
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
⚠️ Important Government Affiliation Notice
Please Note: RankUp is a private educational platform and is not affiliated with or endorsed by any government entity, including but not limited to examination boards, government departments, or official agencies. All study materials, practice tests, and educational content are independently created by our team and are not officially sourced from or approved by government agencies. Any resemblance to official examination patterns is for educational purposes only.