Mobile App Privacy Policy

Last updated: July 9, 2025

⚠️ Government Affiliation Disclaimer

Disclaimer: RankUp is a private educational platform and is not affiliated with or endorsed by any government entity. All study materials and test content are independently created and not officially sourced from government agencies.

RankUp respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile educational application. Please read this Privacy Policy carefully.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

How We Collect Your Information

We collect information about you in several ways when you use our educational app. The type of information we collect depends on how you use RankUp and includes:

📋 Personal Information

This includes basic details you provide when you:

  • Create your account (name, email, phone number)
  • Take practice tests and quizzes
  • Access study materials and notes
  • Comment on current affairs articles
  • Contact our support team

📊 Usage Information

We automatically collect information about how you use the app, such as:

  • Which tests you take and your scores
  • Study materials you access
  • Time spent on different sections
  • Current affairs articles you read
  • Navigation patterns within the app

💳 Payment Information

✅ We don't store your payment details

We do not collect or store any payment information like credit card numbers or banking details. All payments are processed securely by our trusted payment partner, Razorpay. We only receive a confirmation when your payment is successful. For details on how Razorpay handles your payment data, please see their privacy policy.

📱 Device Information

We may collect basic information about your mobile device, including:

  • Device model and operating system version
  • App version you're using
  • Network connection type (WiFi, mobile data)
  • Device storage permissions (for downloading study materials)

Note: You can manage these permissions in your device settings at any time.

🔔 Push Notifications

❌ Currently not used

We do not currently send push notifications. If we add this feature in the future, we will ask for your permission first and update this privacy policy to explain how we use this feature.

How We Use Your Information

We use the information we collect to provide you with the best possible educational experience. Here's how we use your data:

🎓 Educational Services

  • Create and manage your personal account
  • Provide practice tests and detailed performance analytics
  • Offer personalized study recommendations based on your progress
  • Track your learning journey and improvement over time
  • Deliver educational content and test preparation materials
  • Provide current affairs updates and news content

💬 Communication & Support

  • Send important account-related emails
  • Respond to your support requests and feedback
  • Enable discussions and comments on educational content
  • Send educational newsletters (if you opt-in)

🔧 App Improvement

  • Analyze app usage to improve features and performance
  • Fix technical issues and resolve user problems
  • Compile anonymous statistics for internal analysis
  • Enhance security and prevent unauthorized access

💰 Subscription Management

  • Manage your premium subscriptions and study package access
  • Maintain purchase history (based on payment confirmations from Razorpay)
  • Prevent unauthorized access to premium content

🛡️ Security & Content Protection

  • Secure user authentication and session management
  • Prevent screenshot capture to protect educational content
  • Monitor for suspicious activity and unauthorized access

When We Share Your Information

We take your privacy seriously and only share your information in specific, limited situations:

⚖️ Legal Requirements

We may share your information if required by law, such as:

  • Responding to court orders or legal processes
  • Investigating potential violations of our terms of service
  • Protecting the rights, property, and safety of RankUp, our users, or others
  • Complying with applicable laws and regulations

🤝 Trusted Service Partners

We work with carefully selected service providers who help us operate the app:

  • Payment Processing: Razorpay (for subscription payments)
  • Cloud Storage: Secure servers for storing app data
  • Email Services: For sending account-related communications
  • Technical Support: For app hosting and maintenance

Important: These partners can only use your data to provide services to us and cannot use it for their own purposes.

👥 Community Interactions

When you participate in our community features:

  • Your comments on current affairs articles are visible to other users
  • Your profile name may be shown with your contributions
  • Discussion posts and replies are public within the app

Tip: Be mindful of what you share in public discussions.

📝 Public Content

Any content you post in public areas of the app (like comments or discussions) may be:

  • Viewed by all app users
  • Shared outside the app by other users
  • Stored permanently even if you later delete your account

Third-Party Services and Data Collection

RankUp integrates with several third-party services to provide you with a comprehensive educational experience. Below is a detailed list of all third-party services we use, what data they collect, and for what purpose:

Payment Processing

Service: Razorpay

Data Collected: Payment information, transaction details, billing address

Purpose: Process payments for premium subscriptions and study packages

Privacy Policy: https://razorpay.com/privacy/

Infrastructure and Storage

Service: React Native AsyncStorage & Expo SecureStore

Data Collected: Authentication tokens, user preferences, app settings

Purpose: Secure local storage of authentication data and user preferences

Storage Location: Local device storage only

App Development Platform

Service: Expo Development Services

Data Collected: App usage analytics, crash reports, performance metrics

Purpose: Monitor app performance, debug issues, and improve user experience

Privacy Policy: https://expo.dev/privacy

API and Network Services

Service: Axios HTTP Client

Data Collected: API request data, response data, network performance metrics

Purpose: Facilitate communication between the app and our servers

Data Processing: Data is transmitted securely to our backend servers

State Management

Service: Redux Toolkit & Redux Persist

Data Collected: User authentication state, app configuration data

Purpose: Manage app state and persist user session data

Storage Location: Local device storage only

Fonts and Typography

Service: Google Fonts (Inter font family)

Data Collected: Font loading requests, basic device information

Purpose: Provide consistent typography across the application

Privacy Policy: https://policies.google.com/privacy

Note: We do not currently use analytics services (such as Google Analytics, Firebase Analytics), advertising SDKs, crash reporting services (like Sentry), or push notification services (like OneSignal). If we implement any of these services in the future, we will update this privacy policy accordingly and notify users of any changes.

Data Retention and Deletion

How Long We Keep Your Data

We retain user data as long as necessary to provide our educational services or comply with legal obligations. Specifically:

  • Account Information: Retained while your account is active
  • Test Results: Kept for performance tracking and historical analytics
  • Study Progress: Maintained to personalize your learning experience
  • Payment Records: Stored for 7 years for legal compliance
  • Support Communications: Kept for 2 years for quality assurance

Account Deletion

If you delete your account or request data deletion, your personal data will be permanently removed within 30 days. This includes:

  • Personal profile information
  • Test results and study progress
  • Account preferences and settings
  • Comments and interactions

To request account deletion: Contact us at contact@rankuptest.com with your account details.

External Links and Third-Party Websites

The RankUp app may contain links to external websites, news sources, or educational resources that are not owned or controlled by us.

🔗 What This Means for You

  • Different Privacy Policies: External sites have their own privacy policies and data practices
  • Our Responsibility Ends: Once you click a link and leave RankUp, our privacy policy no longer applies
  • Your Safety: We encourage you to read the privacy policy of any external website you visit

📰 Current Affairs Links

Our current affairs section may include links to news websites and official sources. These links are provided for educational purposes only.

Important: We are not responsible for the content, privacy practices, or security of external websites. Please be cautious when sharing personal information on other sites.

Keeping Your Information Safe

We take protecting your personal information seriously and use multiple layers of security:

🔒 Technical Security

  • Encryption: All data is encrypted when stored and transmitted
  • Secure Servers: Your information is stored on protected, monitored servers
  • Access Controls: Only authorized personnel can access user data
  • Regular Updates: We continuously update our security measures

🛡️ App Security Features

  • Screenshot Protection: Prevents copying of educational content
  • Secure Login: Your account is protected by encrypted authentication
  • Session Management: Automatic logout after periods of inactivity

Important: While we work hard to protect your information, no security system is 100% perfect. Please help us by keeping your login details safe and logging out when using shared devices.

Children's Privacy

We are committed to protecting children's privacy online:

  • Age Requirement: RankUp is designed for users 13 years and older
  • No Intentional Collection: We do not knowingly collect information from children under 13
  • Parental Rights: If you believe we have collected information from a child under 13, please contact us immediately
  • Immediate Action: We will delete any such information as soon as possible

Parents: If you discover that your child under 13 has created an account, please contact us at contact@rankuptest.com so we can remove their information.

Do-Not-Track Settings

Some web browsers and mobile devices have "Do-Not-Track" features that signal your preference not to be tracked online.

Current Status: RankUp does not currently respond to Do-Not-Track signals because:

  • There's no universal standard for how these signals should work
  • Our tracking is limited to improving your educational experience
  • We don't use advertising or cross-site tracking

If a standard for Do-Not-Track is established in the future, we'll update this policy and implement appropriate controls.

Your Privacy Rights and Choices

You have several rights regarding your personal information. Here's what you can do:

✏️ Update Your Information

You can review and change your account information anytime by:

  • Going to your Profile tab → "Update Profile"
  • Editing your name, email, or phone number
  • Contacting us at contact@rankuptest.com for help

🗑️ Delete Your Account

If you want to permanently delete your account and all associated data:

  • Email us at contact@rankuptest.com
  • Include your account email and phone number
  • We'll process your request within 30 days
  • All your personal data will be permanently removed

📧 Control Communications

Email Preferences

If you no longer want to receive emails from us, you can:

  • Update your preferences in your account settings
  • Click "unsubscribe" at the bottom of any email we send
  • Contact us to remove you from our mailing list

Note: You'll still receive important account-related emails (like password resets) even if you unsubscribe from promotional emails.

📱 Device Permissions

You can control what device features the app can access:

  • Go to your device Settings → Apps → RankUp
  • Review and change permissions for storage, camera, etc.
  • Turn off any permissions you don't want us to have

In-App Privacy Policy Access

Accessing Privacy Policy from the App:

This privacy policy is accessible from within the RankUp mobile application through the following path:

  1. Open the RankUp app
  2. Navigate to the "Profile" tab (bottom navigation)
  3. Tap on "Help & Support"
  4. Find the "Privacy Policy" link in the support section

Alternatively, you can always access this privacy policy at:
https://rankup-privacy-policy.vercel.app/

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

RankUp
Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

⚠️ Important Government Affiliation Notice

Please Note: RankUp is a private educational platform and is not affiliated with or endorsed by any government entity, including but not limited to examination boards, government departments, or official agencies. All study materials, practice tests, and educational content are independently created by our team and are not officially sourced from or approved by government agencies. Any resemblance to official examination patterns is for educational purposes only.